Mia Chen
Product Designer
Summary
Product designer with six years of experience in mobile and web apps for health and finance. Redesigned the onboarding of a budgeting app used by 900,000 people, raising completion from 48% to 71%. Works from research to shipped interface and maintains the design system.
Experience
Senior Product Designer, Pennywise Money
- Redesigned onboarding for a budgeting app with 900,000 users, raising completion from 48% to 71%.
- Ran 40 user interviews and five usability studies to find where people gave up.
- Built and maintain a design system of 80 components in Figma used by three product teams.
- Work with product managers and engineers from discovery to launch, reviewing every release.
UX Designer, Carewell Health
- Designed a patient appointment booking flow that cut phone bookings by 30%.
- Made the patient portal meet WCAG 2.1 AA with the engineering team.
- Created wireframes, prototypes and specifications for web and mobile.
Education
BA Cognitive Science, University of California, San Diego