Flight Attendant Skills for a Resume
Airlines hire flight attendants for safety first, then service. Show your training and aircraft types, the flights you work and how you handle passengers and incidents.
Updated
12 skills at a glance
Hard skills
What the work takes, how a hiring manager judges each skill, and a bullet point that shows it.
Aviation safety procedures
Show that you follow safety checks and briefings on every flight.
Example bullet pointCompleted safety checks and briefings on every flight, with clean results on line checks.
Emergency evacuation
Mention your training and any real or drill experience.
Example bullet pointPassed recurrent evacuation training each year, including ditching and smoke drills.
First aid, CPR and AED
Show your training and a time you used it.
Example bullet pointGave first aid to a passenger who fainted, working with a doctor on board and medical support on the ground.
In-flight service
Give the cabins you serve and the length of your flights.
Example bullet pointServed business and economy cabins on flights of up to 11 hours.
Aircraft-specific training
Name the aircraft types you are qualified on.
Example bullet pointQualified on the Airbus A320 family and the Boeing 787.
Incident reporting
Show accurate, timely reports after incidents.
Example bullet pointWrote clear incident reports after medical events and disruptive passenger cases.
Cash and sales handling
Show your onboard sales and accurate reconciliations.
Example bullet pointSold onboard food and duty-free items and reconciled sales accurately after each flight.
Soft skills
Shown through what you did, never claimed as adjectives.
Calm under pressure
Describe turbulence, a medical case or a delay you handled calmly.
Example bullet pointKept passengers calm through severe turbulence with clear announcements and checks on every row.
Warmth
Show passenger feedback or recognition from the airline.
Example bullet pointReceived passenger compliments shared by the airline several times a year.
Teamwork
Show how you work with the crew to keep the flight safe and on time.
Example bullet pointWorked with a different crew on most trips, agreeing duties quickly in the pre-flight briefing.
Adaptability
Show how you handled changes to schedules or routes.
Example bullet pointCovered short-notice reserve trips across three bases without missing a report time.
Cultural awareness
Show your languages or experience serving passengers from many cultures.
Example bullet pointServed passengers on routes to Europe and Asia, using Spanish and basic Japanese on board.
Licenses and certifications
Give them a section of their own, with who issued each one and the year or expiry date.
- FAA Certificate of Demonstrated Proficiency (issued after airline training)
- CPR and AED
- First aid
Keywords from flight attendant job postings
Use the ones that are true for you, in your bullet points as well as your skills list.
- safety
- passengers
- emergencies
- lead flight attendant
- Boeing
- international
- medical
- crew
- complaints
Each posting has its own words. Our guide to tailoring your resume to a job description shows how to find them and where to put them.
Where to put your skills
- In a skills section: a short list of the hard skills the posting names, in its words.
- In your bullet points: every skill that matters should show up in something you did, with a result. That is where a hiring manager believes it.
- In your summary: two or three of the skills the job asks for most.
More on choosing them in how to choose and prove the skills on your resume.
Questions
What skills should a flight attendant put on a resume?
Safety procedures, emergency evacuation, first aid, CPR and AED, in-flight service, aircraft qualifications, incident reporting and onboard sales, plus calm under pressure, warmth and teamwork.
What if I have no airline experience?
Show customer service and safety experience from hospitality, retail or healthcare, and any languages you speak.
Should I list languages?
Yes. Many airlines value or require a second language, especially for international routes.
Put them to work
Start from a flight attendant resume that already uses these skills, for an invented person, and make it yours in the builder.