Customer Service Resume Example

Also called Customer Support Representative, Customer Care Agent, Support Specialist.

Customer service managers hire for patience, clarity and results they can measure. Show how many customers you help, how satisfied they were and how often you solved the problem the first time.

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Opens in the builder with this text in place, ready for you to replace with your own.

What this example does well

  • Contact volume, satisfaction and first-contact resolution are the three numbers support managers track.
  • Being chosen for escalations shows trust without needing to say so.
  • The help center bullet shows she reduced future work, which few candidates mention.

Updated

Brianna Scott

Customer Service Representative

Summary

Customer service representative with five years of experience in phone, chat and email support for an online retailer and a utility company. Handles about 60 contacts a day with a 94% satisfaction score and resolves 85% of issues on first contact. Calm with upset customers and quick to learn new systems.

Experience

Customer Service Representative II, Heartland Outfitters Online

May 2022 – Present · Kansas City, Missouri

  • Handle about 60 calls, chats and emails a day about orders, returns and payments.
  • Keep a customer satisfaction score of 94% and resolve 85% of issues on first contact.
  • Chosen to handle escalated complaints; saved about 300 orders a year that customers had asked to cancel.
  • Wrote 25 help center articles that reduced repeat questions about returns by 20%.

Customer Service Representative, Midwest Power & Light

Mar 2020 – Apr 2022 · Overland Park, Kansas

  • Answered billing and service calls for residential customers, about 70 calls a day.
  • Set up payment plans for customers behind on bills, following company policy.
  • Scored in the top 10% of the team for call quality for six quarters.

Education

High School Diploma, Lee's Summit High School

2019 · Lee's Summit, Missouri

Skills

Phone, chat and email support, Complaint handling, De-escalation, Order and returns processing, Zendesk, Salesforce Service Cloud, Typing 70 wpm, Help center writing

An example: Brianna Scott is not a real person, and the details show the kind of thing to write rather than a real career. Shown in the Linen template. Words that postings for this job often use are marked in yellow.

How do you write a summary for a customer service resume?

Two to four lines at the top that say what you do, for how long, and what you are best at. Here is one for each stage of a career.

  • Entry level

    Friendly and patient person looking for a first customer service role. Worked two years as a restaurant server, looking after up to 30 tables a shift and sorting out complaints before they reached a manager. Types 60 words per minute and learns new systems quickly.

  • Experienced

    Customer service representative with four years of experience in phone and chat support. Resolves most issues on first contact, keeps satisfaction scores high and handles difficult conversations calmly.

  • Senior

    Customer service team lead with ten years of experience. Leads a team of 14 representatives, coaches on quality and tone, and raised the team's satisfaction score from 82% to 93% in a year.

How to write a resume summary, with more examples

What are good bullet points for a customer service resume?

Each starts with a verb and says what was done. Change the details and numbers to your own; a number you cannot explain in an interview is worse than none.

  1. Handled 55 to 65 customer contacts a day by phone, chat and email.

  2. Kept a satisfaction score above 92% for two years.

  3. Resolved 85% of issues on first contact.

  4. Calmed upset customers and turned complaints into solutions they accepted.

  5. Processed orders, returns, refunds and exchanges accurately.

  6. Kept detailed notes in the CRM so that any colleague could pick up a case.

  7. Escalated technical and billing issues with complete information.

  8. Suggested changes to scripts and help articles based on common questions.

  9. Met or beat targets for average handle time and quality every month.

  10. Trained new representatives on systems and call handling.

Which skills should a customer service representative put on a resume?

Pick the ones the job posting asks for and that you can back up with an example from your work.

Hard skills

  • Phone, chat and email support
  • Help desk and CRM software (Zendesk, Salesforce, Freshdesk)
  • Order management
  • Billing and payments
  • Data entry and typing
  • Knowledge base writing
  • Product knowledge

Soft skills

  • Patience
  • Empathy
  • Clear communication
  • Problem solving
  • Staying calm under pressure

Licenses and certifications

  • Customer Service Excellence certificate
  • HDI Customer Service Representative (HDI-CSR)

Which keywords belong on a customer service resume?

The words recruiters and applicant tracking systems search for.

  • customers
  • calls
  • satisfaction
  • first contact
  • complaints
  • returns
  • escalated
  • chats
  • payment

Use the ones that are true for you, written the way the posting writes them, and put each where it shows something you did. A list of keywords with nothing behind it helps nobody. To keep them readable by software, choose an ATS-friendly template, and read how applicant tracking systems read a resume.

Which numbers belong on a customer service resume?

Contacts per day, customer satisfaction, first-contact resolution and quality scores. Your team leader can usually tell you your figures if you do not know them.

If you have none, describe the volume and variety of your work and one moment when you solved something difficult.

How do you show soft skills on a resume?

Through results that only good soft skills produce: high satisfaction, saved orders, being chosen for escalations or to train others.

Then list two or three soft skills in the skills section. They carry more weight once the bullets have proven them.

What do retail and service employers look for?

  • Use the measures your employer tracked: satisfaction scores, calls per day, first-contact resolution, sales per hour, register accuracy.
  • Show that you were trusted with more over time, for example opening the store, training new hires or handling complaints.
  • Keep it to one page. Hiring managers for these roles read fast and often hire many people at once.

All customer service and retail resume examples

Questions about a customer service resume

Can I get a customer service job without experience?

Yes. Retail, hospitality, volunteering and school roles all involve serving people. Describe them with the same care.

Should I list typing speed?

For chat and email roles, yes, if it is good.

Do I need a summary?

A short one helps, with your years of experience, channels and one standout number.

How long should a customer service resume be?

One page.

Make this customer service resume yours.

Start from the example, swap in your own jobs and numbers, and switch to any template without retyping a word.

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